Emojis freeze Outlook for Mac when replying to email with an emoji in it

Anonymous
2022-10-26T16:17:32+00:00

Anytime, for several months now, I hit reply to an email that has an emoji within it, Outlook for Mac completely freezes up for a long time. I've created multiple support sessions within Outlook trying to resolve this. They don't understand the issue. Anyone here have any insight? I am on a 2019 iMac running Ventura 13.0. Outlook version is 16.66.1 (22101101). This is a business PC with an Exchange email account on it.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-01-12T22:01:24+00:00

    Same issue. If I try to add an emoji, it freezes for about a minute or more. But ultimately adds the emoji. I now avoid emojis, LOL.

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  2. Anonymous
    2023-01-10T21:58:49+00:00

    Yes same here - have the problem on a MacBook Pro 2017 with Intel i7 - DO not have it on a MacBook Pro 2021 with M1Max.

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  3. Anonymous
    2023-01-10T03:14:36+00:00

    Same problem. I have noticed that there are 2 library folders where the fonts are stored; is it possible that the emoji font is in the wrong one? I haven't tried moving it. Also noticed that my newer MacBook Pro with Apple silicon doesn't have the problem. Seeing the problem on a 2017 IMac.

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  4. Anonymous
    2022-12-15T15:55:29+00:00

    Same here, it has been happening for at least 6 months now, super annoying that Outlook freezes for 1-2 minutes just because you insert an emoji.

    macOS Ventura 13.1

    Outlook 16.68 (22121100)

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  5. Anonymous
    2022-11-21T16:04:31+00:00

    I've been having the same issue for months. It appears that generating the emoji within the text field is what causes the freeze. I experience it both if I type a "smiley" like :) —outlook/mac automatically tries to replace it with the smiley face emoji, or, as others have described, if I reply to an email that already has an emoji in it.

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