Emojis freeze Outlook for Mac when replying to email with an emoji in it

Anonymous
2022-10-26T16:17:32+00:00

Anytime, for several months now, I hit reply to an email that has an emoji within it, Outlook for Mac completely freezes up for a long time. I've created multiple support sessions within Outlook trying to resolve this. They don't understand the issue. Anyone here have any insight? I am on a 2019 iMac running Ventura 13.0. Outlook version is 16.66.1 (22101101). This is a business PC with an Exchange email account on it.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-02-22T19:27:33+00:00

    This is still happening and it's incredibly frustrating, because even if I receive an email with an emoji in it I can't respond, because Outlook freezes up. I don't have an option to work from a PC, so this has got to get fixed. This should be a HUGE priority for the team that works on Microsoft Outlook for Mac, because there are no work arounds and it's affecting users' day to day work.

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  2. Anonymous
    2023-02-16T15:57:32+00:00

    FIX IT!!!!!

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  3. Anonymous
    2023-02-16T15:57:20+00:00

    FIX IT!!!!!

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  4. Anonymous
    2023-01-07T01:31:06+00:00

    Hi Kerry... We have been waiting for some time. Has this problem resolved?

    Many thanks Happy New Year

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  5. Anonymous
    2022-12-03T21:52:08+00:00

    Same problem here. pinwheel of death for about a minute, then comes good and I'm able to continue with composing the message.

    Seems to happen more frequently when converting the typed-out smiley face i.e. :-) as opposed to inserting an emoji from the touch bar.

    Outlook mac version has been very buggy with other reply window issues as well. Sometimes upon typing first character in the body freezes the entire app indefinitely, requiring a kill/force quit.. Once the app is reloaded, trying to resume composing the message cyclically encounters the same problem. I've had to log on to the OWA to discard the problem draft email to restore stability in the app.

    Running outlook for Mac (via the mac app store) version 16.67 (2211300)

    This issue has not resolved itself over several app updates.

    Please help!

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