Outlook Excel preview, can't use keyboard arrows, copy or select in the Excel preview.

Anonymous
2022-12-09T08:13:07+00:00

When I get an Excel file on mail in Outlook and preview it, I can't use keyboard arrows, copy (Ctrl +c/v) or select(Ctrl +a) in the Excel preview ( was able 2 days ago).

Till then, I try to restart my computer, change my keyboard, clean my Outlook cache, look for any options for that but I can't find any.

Compared all options with the colleague sitting next to me (because on him it works normally)

It works normally for example in Word file preview.

I can use mouse and right-click/copy and select it with it, but can't use my keyboard in excel previews...

Tried turning off antivirus, macros, add-ons, update outlook...

Are there any simple options that I didn't find for that, or do I need to reinstall Outlook?

Outlook | Windows | Classic Outlook for Windows | For education

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  1. Anonymous
    2022-12-20T10:20:52+00:00

    ..it's really burning, how fast they're working on this one. Haa, till the end of 2024 they will find a solution.

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  2. Anonymous
    2022-12-21T11:00:20+00:00

    same as the other

    can not use arrows "Outlook 2019"

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  3. Anonymous
    2022-12-21T16:23:30+00:00

    This is a bad look for Microsoft Support... Very unprofessional to not see this issue through to the end. Please respond with next steps ASAP as this is a very impacting change to workflow and time spent completing tasks.

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  4. Anonymous
    2022-12-21T17:05:07+00:00

    I too am having the same exact problem! I can't do the Ctrl C to copy text.

    I can however right click and copy what I need to copy without actually opening and downloading the excel spreadsheet. It just takes a little longer!

    I am hoping that they fix this for the desktop version, That is where I do all my work on.

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  5. Anonymous
    2022-12-21T17:15:52+00:00

    I've been right-click-copying, too. Such a downgrade. I'm lucky because my email previews only have 48 rows and 24 columns of data to deal with and it' annoying but not impossible. I can't imagine having to do this with larger files that would need to scroll for much longer to reach the end of the file without the aid of my CTRL+arrow keys.

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