Outlook New Experience update - network save location bug

Anonymous
2022-07-21T05:58:48+00:00

My default save location when saving documents from Word/Excel/Outlook is on network folder via folder redirection for Documents and Desktop. When i switch to new experience interface and try to save email attachment from Outlook it's trying to open the shared folder via port 80 instead SMB file share which cause an pop up display Connecting: Trying to connect to: \fileserver\share...

Microsoft® Outlook® for Microsoft 365 MSO (Version 2206 Build 16.0.15330.20260) 64-bit

If I manually change the default save location to point on some local folder and then navigate to the file share via "save as" dialog it browse the shared folders normally and open the network shares normally. Also if i disable the new experience switch and return to the old interface of outlook it works ok. This problem is observed only in the New experience interface for all Office products (word/excel/outlook) when the default save location is pointing to the network share.

For Word and Excel there's option for default save location

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-08-29T21:01:39+00:00

    We have tested build 2308 today (released yesterday) and we're not thrilled to report we still have the same issue. The workaround regarding disabling 'webclient' service does not help. We are very far behind in updates.

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  2. Anonymous
    2023-09-29T16:21:51+00:00

    We have tested version 2309 (Build 16827.20130 Click-to-Run) today and the issue still exists. We are very far behind on updates. I would love to hear from a Microsoft rep and whether or not they have a workaround and if they are actually attempting to resolve this. The webclient fix doesn't work for any of our machines (hundreds).

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  3. Anonymous
    2023-09-29T16:40:19+00:00

    OK, an AI language system helped us out. We tried the following and it seems like it may have worked for us:

    1. Open Outlook and go to File > Options > Trust Center > Attachment Handling.
    2. Under Attachment and download settings, check the box next to Turn off Attachment Preview.
    3. Click OK to save your changes.

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  4. Anonymous
    2023-10-04T05:50:51+00:00

    Thank you for the input. We tested this on a few of our clients and it did not resolve the issue. (Different HP Laptops).
    I hope they come up with a solution for this.

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  5. Anonymous
    2024-01-10T12:47:55+00:00

    Hi Gabriel,

    Happy New Year. Hope it was a good one for you.

    The Known Issue article you reference is showing as Status: Fixed. Not true. It isn't completely fixed. Saving emails or attachments does seem to be fixed. However, I can still reliably recreate this problem on Version 2313 (Build 17126.202126 Click-to-Run)

    In Outlook desktop, open an email with an inline (embedded) image. Left click to select the image, Right click and choose "save as picture".

    Connecting popup box appears and remains on screen for 20 seconds before the Save As window appears.

    Curiously this seems to be a one time event if, and only if, you actually save the image to a folder. Choosing a different image in the same email after that and repeating the steps produces an instant Save As window.

    But if you don't save the image on the first attempt, i.e. you just wait for the time out of the Connecting pop up and then cancel the Save As window, then the bug remains on all subsequent iterations until you do save the file.

    Is it caching a location after you save?

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