Why are attachments in emails are removed when I send an email using the Outlook App (on MAC)

Anonymous
2023-07-04T11:14:31+00:00

Attachments in emails are removed when I send an email using the Outlook App (on MAC). The attachments are correctly attached, and are transferred to the send folder with the email then disappear - the email remains unaltered. The recipient can see the email but no attachment. If I use outlook webmail - no problems

Is there a fix?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-09-18T18:43:31+00:00

    Like others, the issue continues to spread rather than get resolved and now having emails stuck in the Outbox for many Mac users in our organization. This has been ongoing for over 2 months and despite opening tickets, asking to escalate, following the Health Advisory ... this seems to be dismissed by MSFT as "affecting a small number of users." I know we're not PC users, but we're all paying customers and email reliability should be guaranteed!

    If MSFT thinks they just can't fix this issue in a timely manner, let us know and we'll find other providers. Not that it really solves the problem, but at a minimum offer a refund for affected users who are having to double check that emails went out like we're back in AOL times.

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  2. Anonymous
    2023-10-19T18:31:33+00:00

    On the new version and it still keeps removing my attachments. It’s a significant issue particularly when have to send 3-5 same emails to customers to finally attach a doc. Thought it was fixed.

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  3. Anonymous
    2023-10-19T19:29:11+00:00

    With this weeks updates, it seems to have been resolved. Anyone else?

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  4. Anonymous
    2023-10-19T20:02:01+00:00

    Today (10/19/23) I've had one email with an image get stuck in Outbox and another colleague had an email with an attachment get stuck as well. It's still not 100% and we have to manually look at each email that was "sent" to see whether or not it was actually sent or got stuck in Outbox.

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  5. Anonymous
    2023-11-27T09:17:59+00:00

    Hi,

    Some progress ? We now also have several users with this random issue.

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