Why are attachments in emails are removed when I send an email using the Outlook App (on MAC)

Anonymous
2023-07-04T11:14:31+00:00

Attachments in emails are removed when I send an email using the Outlook App (on MAC). The attachments are correctly attached, and are transferred to the send folder with the email then disappear - the email remains unaltered. The recipient can see the email but no attachment. If I use outlook webmail - no problems

Is there a fix?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-09-07T15:16:22+00:00

    What's most annoying (besides the issue itself), is the lack of update. August release is nowhere to be seen and we don't know why.

    If you're not an admin (like myself), you have no access to service health dashboard, thus, no access to updates?

    This is insane.

    As a customer, I understand there might be difficulties give the complexity of the issue. But I don't understand the lack of information towards customers.

    Too bad :(

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  2. Anonymous
    2023-09-08T07:15:36+00:00

    Indeed, yes I am. Did you try if uninstalling the Hubspot plugin fixes the problem?

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  3. Anonymous
    2023-09-08T09:38:01+00:00

    I am having the same issues!! Everyone keeps thinking I forget to send the attachments!!!!

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  4. Anonymous
    2023-09-08T13:15:56+00:00

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  5. Anonymous
    2023-09-08T16:38:09+00:00

    Where are you seeing these information updates? Or did they send that to you directly?

    We are having the same issue and i'm trying to stay in the loop to seek a resolution..

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