Why are attachments in emails are removed when I send an email using the Outlook App (on MAC)

Anonymous
2023-07-04T11:14:31+00:00

Attachments in emails are removed when I send an email using the Outlook App (on MAC). The attachments are correctly attached, and are transferred to the send folder with the email then disappear - the email remains unaltered. The recipient can see the email but no attachment. If I use outlook webmail - no problems

Is there a fix?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-08-24T10:34:47+00:00

    Non-hubspot user here that is experiencing this. Though I have some plugins that I rarely use. Going to disable/uninstall those as a something to check.

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  2. Anonymous
    2023-08-24T12:25:21+00:00

    Same here - the only thing for now (to my knowledge) is to revert to the old outlook and wait until Microsoft issues a fix which is expected in August. Most of the time (using new outlook which I used for years with no issue) it removes all attachments upon send then will deliver the attachments upon my second attempt. I've also had it remove 1 of 2 attachments, for whatever reason letting the other go through. Certainly makes you look like a moron to your clients and looking forward to it being fixed.

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  3. Anonymous
    2023-08-31T14:02:46+00:00

    Hi!

    Any news on this?

    It seems like NHS got a workaround update, is that something that will go public?

    Regards

    Mick

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  4. Anonymous
    2023-09-04T16:51:42+00:00

    SORRY but I don't see that the "August fix" was ever released... anyone??

    I migrated OUT from Outlook for these and many other annoying bugs and endless questions trying to find a solution like blaming the Mac IOs or asking if the web version worked better.

    Nobody likes the web version of apps, don't you read the customers notes?

    Anyway, could not wait until (not) August so I'm OUT from Outlook forever.

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  5. Anonymous
    2023-09-07T13:05:48+00:00

    Myself and multiple coworkers are experiencing the same issue. Please resolve ASAP or provide a hotfix/workaround.

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