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Attachments in emails are removed when I send an email using the Outlook App (on MAC). The attachments are correctly attached, and are transferred to the send folder with the email then disappear - the email remains unaltered. The recipient can see the email but no attachment. If I use outlook webmail - no problems
Is there a fix?
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is anyone else in the thread using the HubSpot add-in for Outlook? I see other HubSpot add-in users complaining about this issue and they thought it was related to the add-in.
I have embarrassed myself numerous times by sending and re-sending attachments and it removes them. It also doesn't send the logo in my signature when the issue occurs. My IT department does not know how to address this issue.
I have the same problem, over half the time the attachments are removed once outgoing emails lands in the sent the folder. I can actually see the paperclip icon vanish from the emaiI. I checked my settings and the "0" wait seconds to send emails, so that trick won't work for me. I cannot believe this issue has not been solved yet. It's insane and embarrassing.
I am experiencing the exact same phenomenon where if I use webmail there's never an issue of this happening.
We have been having this issue since May, 2023. All of our 30 office employees work from MacBook Pro devices with the Current Channel release of Office for Mac. As of August 23, 2023, Outlook is on version 16.76.1. The issue remains widespread for our users. Attachments readily disappear and do not send properly from outgoing emails. Webmail and alternative email clients work fine.