Why are attachments in emails are removed when I send an email using the Outlook App (on MAC)

Anonymous
2023-07-04T11:14:31+00:00

Attachments in emails are removed when I send an email using the Outlook App (on MAC). The attachments are correctly attached, and are transferred to the send folder with the email then disappear - the email remains unaltered. The recipient can see the email but no attachment. If I use outlook webmail - no problems

Is there a fix?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-08-24T12:25:21+00:00

    Same here - the only thing for now (to my knowledge) is to revert to the old outlook and wait until Microsoft issues a fix which is expected in August. Most of the time (using new outlook which I used for years with no issue) it removes all attachments upon send then will deliver the attachments upon my second attempt. I've also had it remove 1 of 2 attachments, for whatever reason letting the other go through. Certainly makes you look like a moron to your clients and looking forward to it being fixed.

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  2. Anonymous
    2023-08-24T10:34:47+00:00

    Non-hubspot user here that is experiencing this. Though I have some plugins that I rarely use. Going to disable/uninstall those as a something to check.

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  3. Anonymous
    2023-08-24T07:40:43+00:00

    I'm.... My solution was to go back to the 'Old* version.

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  4. Anonymous
    2023-08-24T07:33:08+00:00

    Hi Bryan.

    I am using the hubspot add-in so will check

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  5. Anonymous
    2023-08-24T00:30:22+00:00

    We are not.

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