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Attachments in emails are removed when I send an email using the Outlook App (on MAC). The attachments are correctly attached, and are transferred to the send folder with the email then disappear - the email remains unaltered. The recipient can see the email but no attachment. If I use outlook webmail - no problems
Is there a fix?
Using older versions of Outlook for Mac for personal email and calendar
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
On the new version and it still keeps removing my attachments. It’s a significant issue particularly when have to send 3-5 same emails to customers to finally attach a doc. Thought it was fixed.
Like others, the issue continues to spread rather than get resolved and now having emails stuck in the Outbox for many Mac users in our organization. This has been ongoing for over 2 months and despite opening tickets, asking to escalate, following the Health Advisory ... this seems to be dismissed by MSFT as "affecting a small number of users." I know we're not PC users, but we're all paying customers and email reliability should be guaranteed!
If MSFT thinks they just can't fix this issue in a timely manner, let us know and we'll find other providers. Not that it really solves the problem, but at a minimum offer a refund for affected users who are having to double check that emails went out like we're back in AOL times.
In my case, I removed a couple of plugins (HubSpot among others), installed latest Outlook release (August 29, Version 16.76.2), and so far, its working…
Indeed its ridiculous ! I've tried everything and they just blame the iOs version and try to make you use their web version.. I decided to stop wasting time stop looking bad with my peers and contacts and moved OUT from OUTLOOK...
So the current workaround is to send the email with the attachment and then check if the attachment actually sent and then if it didn't send to resend it from drafts? Am I getting this right? So we send the same email to people twice? I must be reading this wrong.
C'mon MSFT, this is crazy. Everyone with a Mac in my company is dealing with this issue and it's incredibly frustrating that we're now going on 2 months without a fix. Being able to send attachments is the most basic feature, and using the legacy version of Outlook is not a fix given I can't use any of the plugins I'm required to use.
Anyway, please sort this out ASAP.