How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-02T14:29:56+00:00

    Stuart,

    There is no fix yet. The Outlook In App Team has been trying to get traces that development needs to investigate the issue but we have not gotten that yet. If you have the option to open an In App ticket, please do. To do so click Help, Contact Support until you see logs are submitted. If you don't have this option but willing to open a ticket let me know and I will contact, you via forum moderation and enable you for Contact Support. Not everyone has the Contact Support option. Its slowly being made available and currently at Tenant Admins, Insiders, and some Consumers.

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  2. Anonymous
    2022-11-29T16:10:32+00:00

    Thank you, @Gabriel Bratton. This issue continues to annoy us. I have submitted the in-app support request as you suggested. Is there a way for me to get you the logs? You may contact me directly as well.

    Thank you for your article. Just to clarify, in the case of my organization, you do NOT have to click on the From field for this to happen. In my own case it reliably happens when I try to simply click "Reply" on my first message of the day. Another user also says this happens to him periodically when clicking Reply.

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  3. Anonymous
    2022-11-29T16:30:57+00:00

    Orlando EP,

    Thank you for submitting the In App ticket. The Outlook Support Escalation Team has debugged this issue and submitted a bug for it. I suspect the In App Team will also share this status to you. We do not have an ETA yet for a fix, but I wanted to make sure you knew it is logged and will get fixed. I am out of office until the new year but will come-back and update when we know the issue will be fixed.

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  4. Anonymous
    2022-11-29T16:33:53+00:00

    Same here. Regardless of my Outlook account, personal or business, simply clicking Reply causes the annoying template retrieval.

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  5. Anonymous
    2023-01-19T14:27:19+00:00

    Just checking in. Since the issue occurs daily, it slowly adds up to lost productivity. Any updates?

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