How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-13T23:42:39+00:00

    I dont use templates. I do use signatures.

    Small single user business with 1 x exchange email account , with multiple sub-addresses (admin@ hello@ records@ etc)

    The pop up ONLY appears after changing the email address in From field - for replies/new emails/forwarding

    Each email address has a different signature attached to it.

    I also have a gmail account in my outlook profile. The pop up DOES NOT appear if changing From field from my gmail account to one of my exchange account email addresses.

    It does occur if changing the From field from my gmail address back to an exchange email address

    Rebooting/restarting Outlook has no impact.

    No encryption is used

    Occurs identical pattern on two computers - 1 x win11 , 1 x win10

    Outlook 365 is set up fairly similar on both - same 2 email accounts (gmail & exchange)

    Different add-ins on the 2 computers - one has Microsoft exchange & Zoom (only)

    the other has MS Exchange, MS Sharepoint server colleague..., OneNote Notes, Outlook social connector

    Many thanks for investigating

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  2. Anonymous
    2022-09-14T18:04:52+00:00

    I too have these symptoms, exactly as described by Ky_ber.

    Bob

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  3. Anonymous
    2022-09-21T07:34:51+00:00

    Another few days have passed since the last reply from Microsoft. What is the current status of this incident? Is there any prospect of a short-term solution?

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  4. Anonymous
    2022-09-23T18:15:09+00:00

    Hi all,

    I posted a Known Issue article to formally track this issue, Outlook prompts “Retrieving templates from server” after selecting the From field drop down (microsoft.com).

    The Outlook Team is still investigating the issue. The devs investigating it have asked us to provide a debugging trace which requires working with a support engineer. If anyone on this thread has an active support case that can help provide the trace please let me know.

    Or, if you have In App support please submit a ticket and we can get a trace from the In App case. To submit an In App ticket click Help, Contact Support in Outlook. Not everyone has Contact Support but Tenant Admins and those on Office Insider builds should have that option. If you try to submit a ticket but only get the Help links then it does not have the full Contact Support. If anyone ends up submitting an In App ticket, please let me know.

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  5. Anonymous
    2022-11-02T00:35:17+00:00

    Hello

    Is there a fix for this issue yet? I am still having the problem and it is incredibly frustrating.

    Thanks

    Stuart

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