How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-13T16:29:48+00:00

    The Outlook In App Support Team has submitted a bug for this issue. We are not able to repro this internally so it's taking longer than normal gathering logs and traces to help isolate the problem. I will post back when we have any updates from the investigation.

    This is great to hear. If you need any logs or traces, I'm willing to help.

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  2. Anonymous
    2022-09-13T18:55:53+00:00

    @Ornaldo,

    Thanks for offering to help. The dev investigating this asked us a couple questions. Can you let me know if any of these apply?

    1. Is it happening on a particular template or any template? Are your uses using email templates, Send an email message based on a template (microsoft.com)? Does the issue happen on any email or do they need to be sending using a template email they created?
    2. Does it also repro for Labels with encryption enabled? If so does it happen on other Office apps as well? Are users applying Labels when sending the emails e.g. Apply sensitivity labels to your files and email in Office (microsoft.com)?

    I suspect neither of these apply but I want to double check so I am not overlooking anything.

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  3. Anonymous
    2022-09-13T20:22:21+00:00

    Happy to assist.

    1. We don't use any custom templates, so this is occurring with the standard Outlook/Office 365 setup. I can't say with 100% certainty that no one in the company uses templates but I know I don't and our CFO has been experiencing the same and he is also using the standard setup (no custom templates).
    2. We are generally not using any encryption, so I can't answer that. No, we have not seen in anywhere except when using Outlook. In my own experience it happens daily when trying to open or reply to the first message of the day and then somewhat randomly after that. We did setup Sensitivity Labels for testing in Teams, but we are not using those for e-mail.

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  4. Anonymous
    2022-09-13T22:12:19+00:00

    I dont use any templates either. It seems like this is popping up for me all the time in random places. One place I noticed it is when changing the "From" field. I have several emails I check in outlook. When sending a new email, if I change from the default sender to a different sender email, it pops up then for me. Seems like just the first time after a start, then it is OK the rest of the day.

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  5. Anonymous
    2022-09-13T22:26:22+00:00

    Thank you both. I have shared these updates back to the engineers and dev working on it. I'll post back as soon as we know more.

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