This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?
Thank you,
Brad
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'd hope this can be fixed soon, this issue is going for almost half a year or even more,
I have narrowed it down to emails which I receive that have a "Business Use Only" flag.
Is it any update to this issue ?
Does Outlook team be able to deliver fix within Feb as they has mentioned ?
I apologize it is taking a long time to get this fix. We keep advocating for it, but other issues keep getting prioritized over it. The issue has been investigated but the fix has not been implemented yet. The bug currently shows scheduled to be included in Version 2303 ETA ~3/27/23.
I will get the known issue updated to reflect the latest status, Outlook prompts “Retrieving templates from server” after selecting the From field drop down - Microsoft Support.
hopefully the 2303 does fix this - so frustrating. I can confirm that 2302 does NOT contain the fix.