How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

56 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-09-06T08:56:59+00:00

    I have been following the request for a long time and it is not clear why this bug has not been resolved, I assume you are "working hard to solve it" but in the meantime users with several accounts are frustrated and demand a solution to the issue

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-08-31T05:43:37+00:00

    Thanks for the updates, unfortunately my end does not have these add-ons and the issue is going on for months.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-08-31T00:41:00+00:00

    Thanks for all your work on this. Personally, I don't have that Add-On. I did have AIP at one point, but I see no remnants of it on either system I use.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-08-30T22:50:27+00:00

    Hi all,

    We have a few cases in support being investigated. In the meantime, I took a look at a fiddler trace from one of the cases. It shows this response below likely causing the dialog and delay.

    Request:

    POST https://discover.aadrm.com/_wmcs/oauth2/servicediscovery/servicediscovery.asmx HTTP/1.0

    Connection: Keep-Alive

    Content-Type: text/xml; charset=utf-8

    Accept: */*

    User-Agent: MSIPC;version=1.0.5017.0;AppName=OUTLOOK.EXE;AppVersion=16.0.15427.20210;AppArch=amd64;PID=25504;OSName=Windows;OSVersion=10.0.19043;OSArch=amd64

    SOAPAction: "http://microsoft.com/DRM/ServiceDiscoveryService/ServiceDiscoveryForUser"

    rmsocorrelationid: {196C64A0-5900-410F-A817-F14FB77375F8}

    rmsoscenarioid: {03BE598C-558A-4DB3-98A0-EB879673671E}

    Content-Length: 1086

    Host: discover.aadrm.com

    Response:

    HTTP/1.1 401 Unauthorized

    I thought it could be caused by having the deprecated AIP unified labeling client installed but follow up responses says they do not have it installed. We will keep investigating and I'll share back anything else I find.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-08-30T18:24:44+00:00

    I have removed and re-installed profiles and accounts. I even went to the extent of re-installing Windows and 365 - problem persists. This is an issue that the MSFT gurus will need to address - for now we all will suffer.

    Was this answer helpful?

    0 comments