How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-13T16:29:48+00:00

    The Outlook In App Support Team has submitted a bug for this issue. We are not able to repro this internally so it's taking longer than normal gathering logs and traces to help isolate the problem. I will post back when we have any updates from the investigation.

    This is great to hear. If you need any logs or traces, I'm willing to help.

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  2. Anonymous
    2022-09-12T20:53:26+00:00

    Hi all,

    The Outlook In App Support Team has submitted a bug for this issue. We are not able to repro this internally so it's taking longer than normal gathering logs and traces to help isolate the problem. I will post back when we have any updates from the investigation.

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  3. Anonymous
    2022-09-07T20:17:09+00:00

    I have worked with MS support on this issue for a while and none of the proposed fixes have been successful. Support has "given up" - at least with me and this issue. So it looks like we are all waiting until MS finds a solution and deploys the fix in a update. The latest from MS support as of September 7, 2022, 1607hrs EDT:

    "Given that the workaround solutions that I've provided didn't work, We need to wait for the fix to get deployed. We currently don't have an ETA or when will the fix will be deployed but rest assured that our product team is currently working on it.

    Here is a public available articles/forums that describes and provide update to the issue 
    How to stop Outlook 365 retrieving template - Microsoft Community

    Once again, we do apologize for the inconvenience this issue has caused. I'll check and provide you update from time to time. Let me know if you have questions or clarifications. Thank you."

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  4. Anonymous
    2022-09-06T09:39:48+00:00

    Things had been getting worse and worse and affecting all the users been months , can Microsoft have some updates on this?

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  5. Anonymous
    2022-09-06T09:29:33+00:00

    We have a customer with the same problem. The problem has been going on for about 6 weeks now and also this customer is not using templates.
    Is there any update regarding this error?

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