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I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?
Thank you,
Brad
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
No updates - issue has persisted for over a year. Have made numerous attempts to MS without success.
Frustrating.
Just checking in. Since the issue occurs daily, it slowly adds up to lost productivity. Any updates?
Same here. Regardless of my Outlook account, personal or business, simply clicking Reply causes the annoying template retrieval.
Orlando EP,
Thank you for submitting the In App ticket. The Outlook Support Escalation Team has debugged this issue and submitted a bug for it. I suspect the In App Team will also share this status to you. We do not have an ETA yet for a fix, but I wanted to make sure you knew it is logged and will get fixed. I am out of office until the new year but will come-back and update when we know the issue will be fixed.
Thank you, @Gabriel Bratton. This issue continues to annoy us. I have submitted the in-app support request as you suggested. Is there a way for me to get you the logs? You may contact me directly as well.
Thank you for your article. Just to clarify, in the case of my organization, you do NOT have to click on the From field for this to happen. In my own case it reliably happens when I try to simply click "Reply" on my first message of the day. Another user also says this happens to him periodically when clicking Reply.