How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-23T18:15:09+00:00

    Hi all,

    I posted a Known Issue article to formally track this issue, Outlook prompts “Retrieving templates from server” after selecting the From field drop down (microsoft.com).

    The Outlook Team is still investigating the issue. The devs investigating it have asked us to provide a debugging trace which requires working with a support engineer. If anyone on this thread has an active support case that can help provide the trace please let me know.

    Or, if you have In App support please submit a ticket and we can get a trace from the In App case. To submit an In App ticket click Help, Contact Support in Outlook. Not everyone has Contact Support but Tenant Admins and those on Office Insider builds should have that option. If you try to submit a ticket but only get the Help links then it does not have the full Contact Support. If anyone ends up submitting an In App ticket, please let me know.

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  2. Anonymous
    2022-09-21T07:34:51+00:00

    Another few days have passed since the last reply from Microsoft. What is the current status of this incident? Is there any prospect of a short-term solution?

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  3. Anonymous
    2022-09-13T22:26:22+00:00

    Thank you both. I have shared these updates back to the engineers and dev working on it. I'll post back as soon as we know more.

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  4. Anonymous
    2022-09-13T22:12:19+00:00

    I dont use any templates either. It seems like this is popping up for me all the time in random places. One place I noticed it is when changing the "From" field. I have several emails I check in outlook. When sending a new email, if I change from the default sender to a different sender email, it pops up then for me. Seems like just the first time after a start, then it is OK the rest of the day.

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  5. Anonymous
    2022-09-13T20:22:21+00:00

    Happy to assist.

    1. We don't use any custom templates, so this is occurring with the standard Outlook/Office 365 setup. I can't say with 100% certainty that no one in the company uses templates but I know I don't and our CFO has been experiencing the same and he is also using the standard setup (no custom templates).
    2. We are generally not using any encryption, so I can't answer that. No, we have not seen in anywhere except when using Outlook. In my own experience it happens daily when trying to open or reply to the first message of the day and then somewhat randomly after that. We did setup Sensitivity Labels for testing in Teams, but we are not using those for e-mail.

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