How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-09-13T18:55:53+00:00

    @Ornaldo,

    Thanks for offering to help. The dev investigating this asked us a couple questions. Can you let me know if any of these apply?

    1. Is it happening on a particular template or any template? Are your uses using email templates, Send an email message based on a template (microsoft.com)? Does the issue happen on any email or do they need to be sending using a template email they created?
    2. Does it also repro for Labels with encryption enabled? If so does it happen on other Office apps as well? Are users applying Labels when sending the emails e.g. Apply sensitivity labels to your files and email in Office (microsoft.com)?

    I suspect neither of these apply but I want to double check so I am not overlooking anything.

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  2. Anonymous
    2022-09-13T16:29:48+00:00

    The Outlook In App Support Team has submitted a bug for this issue. We are not able to repro this internally so it's taking longer than normal gathering logs and traces to help isolate the problem. I will post back when we have any updates from the investigation.

    This is great to hear. If you need any logs or traces, I'm willing to help.

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  3. Anonymous
    2022-09-12T20:53:26+00:00

    Hi all,

    The Outlook In App Support Team has submitted a bug for this issue. We are not able to repro this internally so it's taking longer than normal gathering logs and traces to help isolate the problem. I will post back when we have any updates from the investigation.

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  4. Anonymous
    2022-08-31T05:43:37+00:00

    Thanks for the updates, unfortunately my end does not have these add-ons and the issue is going on for months.

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  5. Anonymous
    2022-08-31T00:41:00+00:00

    Thanks for all your work on this. Personally, I don't have that Add-On. I did have AIP at one point, but I see no remnants of it on either system I use.

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