How to stop Outlook 365 retrieving template

Anonymous
2022-07-19T13:35:49+00:00

I have multiple accounts in my outlook. Something changed on one of the accounts over the past week. When I click on one of the accounts to start a new email, I get the below dialog box which slows my ability to create a new message or see read messages since it hangs up the account for 15-30 seconds. Any advice n how to resolve the matter, including stop retrieving the templates in outlook?

Thank you,

Brad

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-08-30T22:50:27+00:00

    Hi all,

    We have a few cases in support being investigated. In the meantime, I took a look at a fiddler trace from one of the cases. It shows this response below likely causing the dialog and delay.

    Request:

    POST https://discover.aadrm.com/_wmcs/oauth2/servicediscovery/servicediscovery.asmx HTTP/1.0

    Connection: Keep-Alive

    Content-Type: text/xml; charset=utf-8

    Accept: */*

    User-Agent: MSIPC;version=1.0.5017.0;AppName=OUTLOOK.EXE;AppVersion=16.0.15427.20210;AppArch=amd64;PID=25504;OSName=Windows;OSVersion=10.0.19043;OSArch=amd64

    SOAPAction: "http://microsoft.com/DRM/ServiceDiscoveryService/ServiceDiscoveryForUser"

    rmsocorrelationid: {196C64A0-5900-410F-A817-F14FB77375F8}

    rmsoscenarioid: {03BE598C-558A-4DB3-98A0-EB879673671E}

    Content-Length: 1086

    Host: discover.aadrm.com

    Response:

    HTTP/1.1 401 Unauthorized

    I thought it could be caused by having the deprecated AIP unified labeling client installed but follow up responses says they do not have it installed. We will keep investigating and I'll share back anything else I find.

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  2. Anonymous
    2022-08-30T18:24:44+00:00

    I have removed and re-installed profiles and accounts. I even went to the extent of re-installing Windows and 365 - problem persists. This is an issue that the MSFT gurus will need to address - for now we all will suffer.

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  3. Anonymous
    2022-08-30T18:13:35+00:00

    This hasn't worked and the issue is persisting. I can't find any solution. HAs anyone tried reinstalling the affected account?

    Brad

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  4. Anonymous
    2022-08-30T16:43:01+00:00

    Yes exactly my experience - Microsoft can you please help resolve? Seems like many are being affeceted.

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  5. Anonymous
    2022-08-02T14:29:53+00:00

    @Bradley, @Ikmar,

    Are you still seeing the issue? We had a support case in escalation for this issue but it suddenly stopped occurring for the customer. I just want to check in case it might have cleared up for you as well?

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