How to permanently show Folder pane

Anonymous
2023-01-11T17:44:51+00:00

Suddenly today my folder pane is hidden by default. I have not changed any settings. I can go to View>Layout>Folder pane>Show and it will pop up but it will disappear if I click anywhere but the folder pane. I need to see the folder pane all the time. How can I change this? (And why did it change itself?)

https://outlook.office365.com/mail/ via work email

Outlook | Web | Outlook on the web for business | Settings

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  1. Anonymous
    2023-01-13T22:29:21+00:00

    I'm having the same problem - tried it in both Edge and Chrome; same result. My email ends with outlook.com - I don't know what type of account it is among the options you listed. I never had to go to View>Layout>Folder Pane>Show before but now I have to do that every time I log back in in order to see the folder pane.

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  2. Anonymous
    2023-01-12T18:01:46+00:00

    Hello Kimberly Berger,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    Before we proceed, I would require more information to assist you accurately.

    Based on your description are you facing the issue in all the browser (Edge browser, chrome, ...) if not try all the browser and in private mode to see if the issue persists

    Have you tried clearing the browser cache?

    Make sure in View>Layout>Folder pane>Show is check always

    1. What is the type of account? Is it a POP, IMAP, Exchange ActiveSync or Exchange account?

    2. Are you using outlook.com account or Hotmail

    The information above is very important to find the cause and provide the right trouble shooting

    Please get back to us with necessary information, we’ll be glad to assist you further.

    Appreciate your patience and understanding and thank you for your time and cooperation

    Sincerely,

    Eben | Microsoft Community Moderator

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  3. Anonymous
    2023-01-11T18:18:27+00:00

    Dear Kimberly Berger,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Katherine| Microsoft Community Moderator

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