NEW Outlook (20230421002.10) no longer opens attachments in desktop apps when double-clicking

Anonymous
2023-04-28T19:44:45+00:00

The new/pre-release version of Outlook opens attachments (e.g. .docx, .xlsx) in Preview mode only. Besides first downloading the attachment and then opening it, is there a way to configure Outlook to open the associated desktop app when double-clicking the attachment, similar to the old Production release?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-02-19T19:31:24+00:00

    Reporting same issue here for New Outlook - functionality only allows for downloading as a file, then the user has to navigate to the file to open it. Very cumbersome when it used to just doubleclick and open in relevant app.

    Specifically here is voicemail audio attachments needing to open in Media Player, instead of being saved and opened manually.

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  2. Anonymous
    2024-02-20T18:14:39+00:00

    Same complaint here. Seems like every time I bring myself to use this application, I find things more difficult to work with. I want attachments in desktop applications. Why do updates seem to make products worse than they were twenty years ago? I need function, not form.

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  3. Anonymous
    2024-03-01T16:21:39+00:00

    I'm not using Edge. I'm on a Mac and I'm having the same issue with not being able to open attachments after switching to Legacy Outlook, and switching back to New Outlook.

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  4. Anonymous
    2024-03-17T06:15:11+00:00

    After having endless problems with Outlook New, Microsoft tech on chat has advised me to to revert back to Legacy version as the new version is not stable.

    I have reverted back and now Outlook for Mac is running smooth and I can open all attachments.

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  5. Anonymous
    2024-03-17T20:34:12+00:00

    Carolyn, thank you so much for providing that information. I will just need to figure out how to revert back to Legacy version.

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