Clicking on email notification pop-up won't open the email message

Anonymous
2020-06-15T16:17:34+00:00

When I receive pop-up email notifications through Outlook, I used to be able to just click on the pop-up and it would open the email message. When I click on the notification now, nothing happens except that the notification goes away. In addition, subsequent emails that come in populate a notification but the notification is the same one that I previously received (for example, if the first email I received upon opening Outlook was from Sender A, I will get a notification from Sender A and clicking on that does not open the email. When I get an email from Sender B, I get another notification but it is the same notification as I received from Sender A; again, clicking on it does nothing except to dismiss the notification). If I instead click "dismiss" on the notification, then the new sender's information on the subsequent notification will be accurate. 

Can this be fixed? How can I again get the email message to appear when I click on the email notification?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-07-14T10:04:11+00:00

    So far, it is more likely to be related to Windows, we may need to update the Windows.

    Thanks,

    Linda

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  2. Anonymous
    2020-07-14T13:39:41+00:00

    So I discovered if you open outlook in safe mode (outlook.exe /safe) then it works just fine.  I thought that meant it would be an add-on or something that was messing it up, but I've since disabled every add-on and still the same issue.

    I also found a registry you can make to make the popups the old school way like they were in Windows 7, that also works.

    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers]

    "C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE"="~ WIN7RTM"

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  3. Anonymous
    2020-07-16T13:36:05+00:00

    I'm also seeing the same issue. Tried Windows and Office updates, rolled back a Windows Update also. 

    Currently on 1909 but issue persists.

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  4. Anonymous
    2020-07-17T03:45:26+00:00

    Same here. Office 2016, Windows 10 Pro v2004 build 19041.388. Recent update broke it, like in the last few weeks.

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  5. Anonymous
    2020-07-20T20:50:23+00:00

    And update here? This has been going in since the 1904 update was applied here. In my case the email opens, but it is typically several windows buried, which for all intents & purposes, is the same.

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