Clicking on email notification pop-up won't open the email message

Anonymous
2020-06-15T16:17:34+00:00

When I receive pop-up email notifications through Outlook, I used to be able to just click on the pop-up and it would open the email message. When I click on the notification now, nothing happens except that the notification goes away. In addition, subsequent emails that come in populate a notification but the notification is the same one that I previously received (for example, if the first email I received upon opening Outlook was from Sender A, I will get a notification from Sender A and clicking on that does not open the email. When I get an email from Sender B, I get another notification but it is the same notification as I received from Sender A; again, clicking on it does nothing except to dismiss the notification). If I instead click "dismiss" on the notification, then the new sender's information on the subsequent notification will be accurate. 

Can this be fixed? How can I again get the email message to appear when I click on the email notification?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-10-15T14:32:47+00:00

    After messing around with every solution in this page, I finally got mine to act correctly.

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    wow....

    I'm going to wait to test it a bit more before I celebrate, but that just might have solved my issue FINALLY!

    its too simple to be true.... stay tuned

    Office 365 Outlook apps for enterprise v 2009 (13231.20262)

    Win10 Pro 2004 (19041.508)

    After a week of testing, I can confidently confirm: workaround is working!

    @davekittredge and @zx3junglist, outstanding result. Thank you.

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  2. Anonymous
    2020-10-15T14:44:31+00:00

    Only thing I've noticed with this workaround (and maybe this is the same for the official fix) but sometimes when you click the notification it will open the email behind whatever your current active window is.  Sometimes it does, sometimes it doesn't.  Weird.

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  3. Anonymous
    2020-10-20T11:42:41+00:00

    Perfect. Worked for me too. Well done!

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    2 people found this answer helpful.
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  4. Anonymous
    2020-10-20T14:30:16+00:00

    After messing around with every solution in this page, I finally got mine to act correctly.

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    This was it. I changed the registry key from .15 to .16 and now the email message opens when clicking the toast. Thanks!

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    7 people found this answer helpful.
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  5. Anonymous
    2020-10-20T17:12:53+00:00

    It's amazing that Microsoft wouldn't fix this but that another user in this forum had to figure it out on their own and share for all of us.  At what point do we call Microsoft a failure on supporting their products?

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    6 people found this answer helpful.
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