Clicking on email notification pop-up won't open the email message

Anonymous
2020-06-15T16:17:34+00:00

When I receive pop-up email notifications through Outlook, I used to be able to just click on the pop-up and it would open the email message. When I click on the notification now, nothing happens except that the notification goes away. In addition, subsequent emails that come in populate a notification but the notification is the same one that I previously received (for example, if the first email I received upon opening Outlook was from Sender A, I will get a notification from Sender A and clicking on that does not open the email. When I get an email from Sender B, I get another notification but it is the same notification as I received from Sender A; again, clicking on it does nothing except to dismiss the notification). If I instead click "dismiss" on the notification, then the new sender's information on the subsequent notification will be accurate. 

Can this be fixed? How can I again get the email message to appear when I click on the email notification?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-10-08T15:09:16+00:00

    After messing around with every solution in this page, I finally got mine to act correctly.

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

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  2. Anonymous
    2020-09-23T09:05:54+00:00

    This is SO ANNOYING and disruptive to work flow.

    Could someone from Microsoft please pitch in and help out, or at least REPLY?

    It's obviously a bug and affecting lots of your users.

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  3. Anonymous
    2020-09-09T21:28:16+00:00

    Go into Outlook, Help, Contact Support and raise the issue. If everyone does this maybe (and I am not holding my breath!) Microsoft may actually listen to its customers.

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  4. Anonymous
    2020-09-09T17:32:00+00:00

    Yup not fixed for me either.  I've been saying from the beginning, Microsoft won't fix this issue for a while.  They have stopped caring about fixing issues like these until they absolutely have to.

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  5. Anonymous
    2020-09-09T17:15:26+00:00

    Same. Absolutely not fixed for me.

    Version 2008 (Build 13127.20408).

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