Clicking on email notification pop-up won't open the email message

Anonymous
2020-06-15T16:17:34+00:00

When I receive pop-up email notifications through Outlook, I used to be able to just click on the pop-up and it would open the email message. When I click on the notification now, nothing happens except that the notification goes away. In addition, subsequent emails that come in populate a notification but the notification is the same one that I previously received (for example, if the first email I received upon opening Outlook was from Sender A, I will get a notification from Sender A and clicking on that does not open the email. When I get an email from Sender B, I get another notification but it is the same notification as I received from Sender A; again, clicking on it does nothing except to dismiss the notification). If I instead click "dismiss" on the notification, then the new sender's information on the subsequent notification will be accurate. 

Can this be fixed? How can I again get the email message to appear when I click on the email notification?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-07-12T09:19:16+00:00

    Same issue here. Version 2004 Build 19041.329

    Fresh install. As for me any notifications won't open the associated app. let alone outlook.

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  2. Anonymous
    2020-07-09T14:41:49+00:00

    I am running Windows 10 Pro Version 1909 and have this same issue. I am unable to open any email from the popup

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  3. Anonymous
    2020-07-08T14:44:46+00:00

    What Windows version do you have?  I am stuck on 1903 because MS won't let me update to the latest one for some reason.

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  4. Anonymous
    2020-07-08T14:14:41+00:00

    I have the same issue and it appears to be a Windows Notification issue as opposed to an Outlook issue.  I say that because I can't click on ANY notification and get it to open.  When the notification appears, there are three options, "delete," "flag," or "dismiss".  If I click on it, it should open the email, which is the whole point in the notification.  If I click on it, it goes away, so what is the point of clicking "dismiss".  It used to work and now it doesn't which leads me to believe it's a glitch in the recent update.

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  5. Anonymous
    2020-07-08T10:09:07+00:00

    Yes, it works perfectly on my computer. And I’m on Windows 1909, installed on 1/15/2020.

    Thanks,

    Linda

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