Clicking on email notification pop-up won't open the email message

Anonymous
2020-06-15T16:17:34+00:00

When I receive pop-up email notifications through Outlook, I used to be able to just click on the pop-up and it would open the email message. When I click on the notification now, nothing happens except that the notification goes away. In addition, subsequent emails that come in populate a notification but the notification is the same one that I previously received (for example, if the first email I received upon opening Outlook was from Sender A, I will get a notification from Sender A and clicking on that does not open the email. When I get an email from Sender B, I get another notification but it is the same notification as I received from Sender A; again, clicking on it does nothing except to dismiss the notification). If I instead click "dismiss" on the notification, then the new sender's information on the subsequent notification will be accurate. 

Can this be fixed? How can I again get the email message to appear when I click on the email notification?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-03-17T15:48:55+00:00

    The fix for me was to manually edit the registry.  I've given up on Microsoft doing anything helpful/practical anymore.  Here's the fix I did:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    Right click and rename to Microsoft.Office.OUTLOOK.EXE**.16**

    Exit and if you like restart computer

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  2. Anonymous
    2020-11-20T18:23:24+00:00

    That did it for me. Thank you very much for posting this.

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  3. Anonymous
    2020-10-15T14:32:47+00:00

    After messing around with every solution in this page, I finally got mine to act correctly.

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    wow....

    I'm going to wait to test it a bit more before I celebrate, but that just might have solved my issue FINALLY!

    its too simple to be true.... stay tuned

    Office 365 Outlook apps for enterprise v 2009 (13231.20262)

    Win10 Pro 2004 (19041.508)

    After a week of testing, I can confidently confirm: workaround is working!

    @davekittredge and @zx3junglist, outstanding result. Thank you.

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  4. Anonymous
    2020-06-16T06:12:23+00:00

    Hi Alison Looby,

    Thanks for posting here!

    Because you can receive the pop-up notifications, the Outlook desktop alert was turned on, the problem is that you cannot click to open the message. This is more likely due to a problem with the Outlook application, I suggest you create a new profile (Do not delete the previous profile), new profile will configure your account, data files and all kind of settings again, here is the reference: https://support.office.com/en-us/article/Create-an-Outlook-profile-F544C1BA-3352-4B3B-BE0B-8D42A540459D

    And try to start Outlook in safe mode to check the issue:  typing outlook /safe in the Run dialog on Windows. > In the Choose Profiles dialog box, accept the default setting of Outlook and choose OK. > If prompted, enter your password and choose Accept. 

    In addition, it is recommended to update the Office to the latest version to see the results, if scenario persists, we can try to repair Office from Control Panel (Please back up the data in case), here is the reference:https://support.office.com/en-US/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b (select Quick Repair)

    If problem still persists, please share the Outlook version to us:File > Office Account > entire screenshot of Product Information. (remove the PII please)

    We appreciate your understanding and cooperation, welcome back to us if there are any updates.

    Thanks,

    Linda

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