Hello Robert Carroll,
According to my test in 16.42 version, in New Outlook and classic Outlook window and next to the Inbox folder will always show the total number of Unread emails. For you issue of “no longer see a count of the number of emails”, could you kindly share more details of it with us for checking? And what’s the full version number?
You may also try to create a new Outlook profile, set it to default, restart Outlook and add your account again to see if result is the same: Manage profiles or identities in Outlook for Mac (please do not remove the old profile during test to avoid data loss) .
Best Regards,
Anna
Right Click the Inbox shows you total e-mail count. I think this was what you were looking for Total Items previously and next to Inbox shows the total of Unread e-mails.
Good luck !