Outlook 365 delete key on keyboard deletes message rather than text when using Preview Pane feature

Anonymous
2020-07-16T16:45:09+00:00

Recently, when I am drafting an email from the preview pane, if I hit the delete key on my keyboard as I am typing, it will delete the entire message rather than the text I wish to delete. If you hit delete multiple times (as you would if you need to delete a few words) before you realize it the first delete button press deletes your current draft email, puts you back in your inbox. Each subsequent delete key press deletes emails from your inbox before you realize what is going on.

Only mitigation is to pop out the draft email and the delete keyboard function works as designed.

Is there a setting that was added recently for the above use case? This is horrible and pretty much negates the purpose of using the preview pane in Outlook as it was designed.

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Anonymous
2020-07-23T14:19:27+00:00

The Outlook Team had a bug with this issue previously.  It was fixed in version 16.0.13001.10000.  What version is your Outlook (File, Office Account, under About Outlook)?

If you have a version higher than above it should be fixed.  Its possible there is a new issue though if you are still seeing it.  In case you have the option to open a ticket click Help, Contact Support.  Not everyone has that but please check if you do.

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  1. Anonymous
    2020-09-10T09:21:39+00:00

    This issue seems to have come back again and be sporadically there. Please check with the dev team to have a look at it again. (we can not open a ticket)

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  2. Anonymous
    2020-09-10T13:32:45+00:00

    What version of Outlook are you running?  In Outlook click File, Office Account, next to About Outlook (version and build)?  We used to be able to repro but our testing has not seen the issue since version 13001.10000.  If you or someone on your team is running Office Insider or is a Tenant Admin please have them submit a ticket (Help, Contact Support).  This will be the most effective way for us to get logs to investigate further.

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  3. Anonymous
    2020-09-10T14:30:56+00:00

    I have this issue in version 16.0.13029.20342.

    It is driving me crazy - must have deleted 10 emails today...

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  4. Anonymous
    2020-09-10T15:16:31+00:00

    Check if you have the Contact Support option in Outlook.  Click Help, Contact Support.  If you do not have it I will contact you through the Answers moderation to add you with entitlement to have the support option.  The only way we will get traction on this issue is with a support ticket and getting logs to investigate further.

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