Outlook 365 delete key on keyboard deletes message rather than text when using Preview Pane feature

Anonymous

Recently, when I am drafting an email from the preview pane, if I hit the delete key on my keyboard as I am typing, it will delete the entire message rather than the text I wish to delete. If you hit delete multiple times (as you would if you need to delete a few words) before you realize it the first delete button press deletes your current draft email, puts you back in your inbox. Each subsequent delete key press deletes emails from your inbox before you realize what is going on.

Only mitigation is to pop out the draft email and the delete keyboard function works as designed.

Is there a setting that was added recently for the above use case? This is horrible and pretty much negates the purpose of using the preview pane in Outlook as it was designed.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

The Outlook Team had a bug with this issue previously. It was fixed in version 16.0.13001.10000. What version is your Outlook (File, Office Account, under About Outlook)?

If you have a version higher than above it should be fixed. Its possible there is a new issue though if you are still seeing it. In case you have the option to open a ticket click Help, Contact Support. Not everyone has that but please check if you do.

0 comments

62 additional answers

Anonymous

2020-08-04T16:04:30+00:00

I'm running 16.0.13001.20338 and still have this problem. It's really annoying. It went away for a while but showed up again today. I've made zero modifications to my settings except to edit a signature since the issue reappeared. That's probably not related.

Anyway, very annoying to be typing along, select a little piece of text hit delete and poof the email has disappeared. Then go to deleted items to try and find the message you were responding to so you can restore it to your inbox and gain access to the draft again.
Was this answer helpful?

3 people found this answer helpful.

0 comments No comments
Anonymous

2020-08-04T21:49:22+00:00

This issue was present briefly before my computer updated today, but I toggled a setting in the Reading Pane options (don't remember which one atm) and it went away.

Today, while composing a new message I wasn't even thinking it could be an issue...and I hit the delete key a couple or three times and the issue is back....UUUUUGH!!!! I did notice that there was a very brief window that popped up, but I hit delete one too many times and the window went away...I didn't get a chance to see what it said.

This is probably THE MOST ANNOYING BUG OF ALL TIME. I cannot compose a message without really concentrating on NOT hitting the delete key.

My Outlook version is 16.0.11929.20900, 64-bit.

Microsoft, PLEASE PLEASE PLEASE get this bug fixed! I know security bugs are REALLY important but bugs that impact virtually EVERY user are practically of the same importance.
Was this answer helpful?

10+ people found this answer helpful.

0 comments No comments
Anonymous

2020-08-04T21:51:33+00:00

My apologies...I transposed a couple of numbers in comparing the versions. Nevermind...I see my company needs to update our Outlook version. Will update if after an update the issue is not resolved.
Was this answer helpful?

0 comments No comments
Anonymous

2020-08-06T19:10:02+00:00

Still experiencing this issue. Version 2002 (Build 12527.20880 Click-to-Run). The version format is not the same as yours above, so I am not able to determine if this fix is applied to this version. Can you please advise?
Was this answer helpful?

0 comments No comments