Outlook 365 delete key on keyboard deletes message rather than text when using Preview Pane feature

Anonymous
2020-07-16T16:45:09+00:00

Recently, when I am drafting an email from the preview pane, if I hit the delete key on my keyboard as I am typing, it will delete the entire message rather than the text I wish to delete. If you hit delete multiple times (as you would if you need to delete a few words) before you realize it the first delete button press deletes your current draft email, puts you back in your inbox. Each subsequent delete key press deletes emails from your inbox before you realize what is going on.

Only mitigation is to pop out the draft email and the delete keyboard function works as designed.

Is there a setting that was added recently for the above use case? This is horrible and pretty much negates the purpose of using the preview pane in Outlook as it was designed.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-07-23T14:19:27+00:00

The Outlook Team had a bug with this issue previously.  It was fixed in version 16.0.13001.10000.  What version is your Outlook (File, Office Account, under About Outlook)?

If you have a version higher than above it should be fixed.  Its possible there is a new issue though if you are still seeing it.  In case you have the option to open a ticket click Help, Contact Support.  Not everyone has that but please check if you do.

Was this answer helpful?

9 people found this answer helpful.
0 comments

62 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-04-18T21:52:24+00:00

    Thank goodness so many reported the same issue, I was going nuts!! How do y'll get those deleted emails back?? I looked for it in Deleted Items and other folders, but could not find them. Please help!!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-05-16T10:55:24+00:00

    May 16, 2021  The Bug where when you use the keyboard delete key to permanently delete emails in your trash folder (thereby opening potential viral emails) CONTINUES IN VERSION: 16.0.13929.20360.  

    How long does it take to fix a problem when you are largest software company in the world with billions of dollars and 10s of thousands employees?

    The US Government needs to make another run at splitting up Mediocresoft so we can get some competition and get software from an innovative, responsive business who cares about its product and is capable of producing bug free and secure software.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-06-15T00:41:40+00:00

    This just happened to me on June 13, 2021. It is something I immediately noticed and do not know how to fix it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-08-12T19:07:47+00:00

    This just happened to me on August 12, 2021 after updating to the latest patch (Version 2106 Build 14131.20278). Is there a hotfix for this issue available?

    @Joey Dong MSFT

    Was this answer helpful?

    0 comments