Outlook 365 delete key on keyboard deletes message rather than text when using Preview Pane feature

Anonymous
2020-07-16T16:45:09+00:00

Recently, when I am drafting an email from the preview pane, if I hit the delete key on my keyboard as I am typing, it will delete the entire message rather than the text I wish to delete. If you hit delete multiple times (as you would if you need to delete a few words) before you realize it the first delete button press deletes your current draft email, puts you back in your inbox. Each subsequent delete key press deletes emails from your inbox before you realize what is going on.

Only mitigation is to pop out the draft email and the delete keyboard function works as designed.

Is there a setting that was added recently for the above use case? This is horrible and pretty much negates the purpose of using the preview pane in Outlook as it was designed.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2020-07-23T14:19:27+00:00

The Outlook Team had a bug with this issue previously.  It was fixed in version 16.0.13001.10000.  What version is your Outlook (File, Office Account, under About Outlook)?

If you have a version higher than above it should be fixed.  Its possible there is a new issue though if you are still seeing it.  In case you have the option to open a ticket click Help, Contact Support.  Not everyone has that but please check if you do.

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  1. Anonymous
    2020-07-16T20:38:39+00:00

    Hi JeremiahKing,

    Welcome to post in the community.

    From your description, I did some relating tests. Actually, the message wouldn’t be deleted after hitting Delete key when I drafting this email.  

    As far as I know, the emails will be deleted If you hit Delete key after selected the message from preview pane.

    For your current situation, we'd like to collect your Outlook version to do further check. You can find the version by clicking File> Office Account. Please capture the screenshot like the picture below and share it with us.

     

    If you have different scenario, please feel free to let us know.

    Regards,

    Joey

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