Outlook 365 delete key on keyboard deletes message rather than text when using Preview Pane feature

Anonymous
2020-07-16T16:45:09+00:00

Recently, when I am drafting an email from the preview pane, if I hit the delete key on my keyboard as I am typing, it will delete the entire message rather than the text I wish to delete. If you hit delete multiple times (as you would if you need to delete a few words) before you realize it the first delete button press deletes your current draft email, puts you back in your inbox. Each subsequent delete key press deletes emails from your inbox before you realize what is going on.

Only mitigation is to pop out the draft email and the delete keyboard function works as designed.

Is there a setting that was added recently for the above use case? This is horrible and pretty much negates the purpose of using the preview pane in Outlook as it was designed.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2020-07-23T14:19:27+00:00

The Outlook Team had a bug with this issue previously.  It was fixed in version 16.0.13001.10000.  What version is your Outlook (File, Office Account, under About Outlook)?

If you have a version higher than above it should be fixed.  Its possible there is a new issue though if you are still seeing it.  In case you have the option to open a ticket click Help, Contact Support.  Not everyone has that but please check if you do.

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  1. Anonymous
    2021-12-02T20:50:30+00:00

    This horrible glitch just started for me yesterday. How on earth can I fix it??? I also read through the entire string and tried several of the suggestions to get the delete key to work properly. Nothing works.

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  2. Anonymous
    2021-10-24T22:57:57+00:00

    I am having the same issue running version 2102 Build 13801.21004

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  3. Anonymous
    2021-09-16T14:49:30+00:00

    In general, Control-Z will save your bacon many times. However if that doesn't work, and it isn't in the deleted folder - ensure that you didn't accidentally move it to another folder. If it isn't in another folder and it isn't in the delete folder it may have been permanently deleted. Normally you will receive a warning when doing this, but that warning can be turned off.

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  4. Anonymous
    2021-09-16T13:59:26+00:00

    So, my question is when the mail gets deleted, how do i get it back, cos i cant find it in the deleted folder.

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