Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-24T13:45:45+00:00

    The fix was applied globally (with activation/licensing servers) days ago.  If you are still experiencing this issue, it is likely something else - OR, your Outlook hasn't been able to reach out and refresh.  Here are the steps to use if you need to upgrade/downgrade.

    • Open a command prompt - elevated as an administrsator.
      • Do this by clicking on start, typing cmd, right clicking and choosing open as Administrator and then hitting Enter.  This will have gotten you a black window to pop-up.
    • In this window, you need to change directory to ClickToRun
      • Do this by typing exactly the following from the grater than sign > cd "C:\Program Files\Common Files\Microsoft shared\ClickToRun"
    • Now execute the downgrade command
      • Type exactly starting that greater than sign > officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    This will execute the downgrade so long as you have a good Internet connection.  If this command fails, let us know, we may need to point you to a different version.

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  2. Anonymous
    2020-07-24T14:49:58+00:00

    I performed these steps. Do I need to do a restart on my computer to make this work?

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  3. Anonymous
    2020-07-24T15:22:12+00:00

    I was able to open Outlook, but sending and receiving emails isn't working. The Send/Receive bar at the bottom of the screen is only partially filled, and it appears to be stuck.

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