Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  2. Anonymous
    2020-07-15T18:18:30+00:00

    As others have pointed out, the rollback works.

    Click Start, type cmd to bring up a command prompt.

    Then enter 

    cd “\Program Files\Common Files\microsoft shared\ClickToRun”

    then enter

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    When the changes are completed (took my computer around 10 minutes) you should be good to go. I didn't need to reboot.

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  3. Anonymous
    2020-07-15T18:19:13+00:00

    How, EXACTLY, do you execute these commands?

    For those who are not familiar with CMD (like me) this is what you need to do...since everyone assumes we are all software engineers...

    Start > cmd (then run as administrator)

    Then type this command IN QUOTES since CMD will not recognize the darn spaces:

    cd "\Program Files\Common Files\microsoft shared\clicktorun"

    then

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    wait for the office app to do its dumb thing and that's it. Enjoy the rest of your wasted day compliments of Microsoft.

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