Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

Was this answer helpful?

70+ people found this answer helpful.
0 comments

288 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-15T17:56:54+00:00

    The Outlook Team found the root cause and made a change from the service to mitigate it.  Outlook should pick up the change automatically soon.  We are working on updating this article with status, https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-15T17:57:12+00:00

    The recommended action does not correct the problem.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-15T17:59:24+00:00

    I had two updates applied today...

    KB4565503, 2020-07 Cumulative Update for Windows 10 Version 2004 x64-based Systems

    and

    KB4565627, 2020-07 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 2004 x64

    The problem I would think resides in one of those two or perhaps the combination thereof... BUT..

    I did a system restore to before they got installed and that did not fix the problem so whatever they did in one or both of those two updates does not get rolled back.

    This is a mess!!

    Don't they test these things before they release them?

    This is not the first time they have messed up these forced updates.

    This is very, very bad!!!

    Was this answer helpful?

    0 comments