Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

Was this answer helpful?

70+ people found this answer helpful.
0 comments

288 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-04T23:18:22+00:00

    Hi Shawn,

    Perhaps we didn't communicate accurately. Word, Excel, and PP work, but Outlook still opens then immediately closes. I still have the same problem. 

    Vince

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-05T04:39:37+00:00

    Hi Shawn,

    It hasn't worked out. Outlook opens, then immediately closes. I can't get it to stay opened. 

    Vince

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-03-08T15:44:25+00:00

    Hi Vince, 

    I apologize for this misunderstanding. Have you ever tried to open the Outlook in safe mode? If some corrupted add-ins exists, it may result in such an abnormal behaviour. Or you can try to Resolve Outlook for Windows issues with automated troubleshooting tools, this tool will help you find out the possible root causes automatically and provide you suggestions. 

    And you can create a new Windows profile to see if any difference.

    Best,

    Shawn

    Was this answer helpful?

    0 comments