Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-15T16:57:26+00:00

    Same issue here with Outlook Crashing. I blocked Windows Updates since May 2020 and Outlook is still crashing.

    Event Log Error:

    Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20266, time stamp: 0x5ef262ee

    Faulting module name: OUTLOOK.EXE, version: 16.0.13001.20266, time stamp: 0x5ef262ee

    Exception code: 0xc0000005

    Fault offset: 0x00241d26

    Faulting process id: 0x84c0

    Faulting application start time: 0x01d65ac1ff52b6cb

    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

    Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

    Report Id: a3d39156-ecc0-434e-8747-03d669fe69e0

    Faulting package full name:

    Faulting package-relative application ID:

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  2. Anonymous
    2020-07-15T16:57:30+00:00

    This worked for me too - I also reverted to an earlier version of Office (16.0.12827.20268)

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  3. Anonymous
    2020-07-15T17:03:45+00:00

    FYI, ESET internet security coincidentally did a major update today (July 15) and I contacted them to see if the Outlook problem was related to that (since Outlook worked fine yesterday, July 14). They tested and found it was not, so that can be taken off the list. So we wait for Microsoft to fix this MAJOR problem.

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