Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

Was this answer helpful?

70+ people found this answer helpful.
0 comments

288 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-15T16:54:00+00:00

    Update: uninstalled both KBs and still experiencing the same issue.

    It's something else, but this thread has exploded, with everyone having the same issue from 15th July 2020 onwards.

    I hope MS fix this quickly.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-15T16:54:55+00:00

    Unfortunately this also affecting users who are using NON O365 Exchange accounts. ie. POP with GMAIL. Outlook closes immediately.

    So this issue is NOT isolated to Exchange users and affects ALL users regardless of their mail provider.

    Ugh one of these days in support land ... time for a career change!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-15T16:55:09+00:00

    Starting this morning (7/15/20) I'm having the same issue. Outlook opens and then immediately closes. I don't think it is related to KB4565483 because I have not yet installed it on my computer. Presently, it is queued up to be installed. Windows-update on my computer reports: Status: Pending download for KB4565483.

    Was this answer helpful?

    0 comments