Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-15T16:53:00+00:00

    This worked on me 

    cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

    and then

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

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  2. Anonymous
    2020-07-15T16:53:32+00:00

    I too had the same issue. I uninstalled Office 2019 and re-installed it from the ISO image.

    So far, all is working and it found my previous profile. So, nothing lost (apart from the email signatures).

    Alan

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  3. Anonymous
    2020-07-15T16:53:43+00:00

    HI;

    same issue here, several of my users didn't even want the update, it was forced. 

    If the updates <well known MS issue> are causing issues, maybe don't push them on to the users.

    Whats the solution for this, a roll back?  or will there be a patch tomorrow?

    Please advise, this is super annoying, outlook doesn't work well on it's best day already.

    Thanks

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