Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-15T16:47:40+00:00

    totally broken, no safe mode, tried auto fix and it complained about 32 bit office application.  Unistalled that, no good.  re-installed from MS account, no good.  

    This is a huge issue, MS GET IT FIXED!

    You broke it with updates today, please advise how to get back to work?

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  2. Anonymous
    2020-07-15T16:49:15+00:00

    I don't have this update installed yet and Outlook still crashes - KB4565483 

    Safe mode doesn't work, deleting and creating a new profile doesn't work, quick repair and online repair don't work...

    Right now I'm logged into office.com, in order to do my work and send mails. 

    Users experiencing Outlook connection issues and crashes

    Exchange Online

    EX218604

    Investigating

    User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.

    Current status: We're analyzing the available data to isolate the source of the problem.

    Scope of impact: This issue may potentially affect any of your users attempting to use Outlook.

    Next update by: Wednesday, July 15, 2020, 8:30 PM (5:30 PM UTC)

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  3. Anonymous
    2020-07-15T16:49:35+00:00

    Just got this from MS

    Users experiencing Outlook connection issues and crashes

    EX218604, Exchange Online, Last updated: July 15, 2020 9:47 AM

    Start time: July 15, 2020 9:18 AM

    Status

    Investigating

    User impact

    Users may experience crashes or may be unable to access Exchange Online via Outlook.

    Latest message

    Title: Users experiencing Outlook connection issues and crashes User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook. Current status: We're analyzing the available data to isolate the source of the problem. Scope of impact: This issue may potentially affect any of your users attempting to use Outlook. Next update by: Wednesday, July 15, 2020, 10:30 AM (5:30 PM UTC)

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