Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

Was this answer helpful?

70+ people found this answer helpful.
0 comments

288 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-15T16:26:16+00:00

    I've had the same issue.

    Tried safe mode and then online repair - neither of which provided a solution.

    I've now reverted to Office 16.0.12827.20268 - and Outlook is now working fine.

    But I've had to disable office updates so that I don't get updated back to 16.0.13001.20266 again.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-07-15T16:26:22+00:00

    Having exactly the same problems - Office 365, all local apps. Win10 Pro.

    Worked fine literally up to the restart after installing KB4565627 and KB4565503 (working fine before installing those on 15 July 2020, immediately after install Outlook fails).

    Following restart Outlook can't stay open for more than 2-3 seconds.  All other apps (Word, Excel, PPT etc) all fine and unaffected.

    Repair doesn't work, complete uninstall and reinstall doesn't fix it either.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-15T16:28:39+00:00

    I am having the exact same issue as of this morning on July 15. Seems to be widespread! 

    I have tried every possible resolution given thus far in this thread. NOTHING works.

    Was this answer helpful?

    0 comments