Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-02-21T15:59:51+00:00

    Hi V,

    We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going.  If you still need assistance, welcome to post back when you're free:)

    Best Regards,

    Shawn

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  2. Anonymous
    2020-02-18T05:25:34+00:00

    Hi V,

    If you have ever tried uninstalled out-dated Office suite, you should go to Office 365 Portal using your credential to download the latest version Office suite. 

    After you install the latest Office 365 suite, you can try to open the other Office programs, like Word, Excel, PPT, to check whether this isue happens to all applications.

    If the problem persists, may you tell me what kind of Office 365 Business subscription do you have? In your portal, click Subscriptions tab and you can find that information.

    Thanks for your cooperation and kind understanding.

    Best,

    Shawn

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  3. Anonymous
    2020-02-18T02:35:12+00:00

    Hi,

    thanks for replying. That didn't seem to help. 

    V

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