Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

Was this answer helpful?

70+ people found this answer helpful.
0 comments

288 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-06-18T11:22:34+00:00

    Guys, an workaround would be to recreate your Outlook profile from Control Panel - Mail - Show Profiles - Add. Make sure you'll select the new profile name to "Always use this profile".

    This solved the issue for many users in my company.

    Cheers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-05-29T18:03:04+00:00

    Peter, I'm still having the issue and am interested in your solution.  I have MS Office 365 and am experiencing the Outlook shutting down after a few seconds on my desktop where I run Outlook.  No issues on my laptop or anywhere else.  What is the "@--.onmicrosft.com" profile to which you referred?  Is it a new profile you just created?  Thanks for your help.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-05-22T08:46:58+00:00

    I have now ditched the separate "Outlook" profile and added my email accounts (on different domains) under the @--.onmicrosoft.com profile which is the MS365 login and it all seems to work now.

    Was this answer helpful?

    0 comments