Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-16T02:57:18+00:00

    I was able to fix the issue by uninstalling KB4565483 installed on 7/15/2020.

    I have the same problem.  JUst noticed it on 07/15.  Outlook worked fine on 07/14.  Can you provide the file path for KB4565483?  Program Files > etc..... 

    Any help would be great.

     

    I was also able to fix this issue by uninstalling the update that was automatically installed last night

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  2. Anonymous
    2020-07-16T01:18:19+00:00

    The issue should be fixed about now.  Outlook should have picked up the service change by now, https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d.

    Something to try is to reboot your machine.  This is also supposed to reset polling interval to get service update settings for the Outlook client.  

    I'm not sure why you would not see the ClickToRun directory.  This would be the case if you have Office 2013 or Office 2016 perpetual and maybe the Windows Store version of Office.  To see what SKU you have open Word and click File, Account, under Product Information.  Or version using the same steps under About Word.  If you share those we could likely have a better idea.

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  3. Anonymous
    2020-07-15T23:40:18+00:00

    I tried to roll back,

    but on my Win10 machine, Outlook 365

    doesn't have a ClickToRun

    (hidden files showing)

    in the \Program Files\Common Files\microsoft shared\

    directory.

    That is strange, and nobody seems to be able to explain it.

    (rollbacks obviously fail, missing the ClickToRun file(s) )

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