Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-15T17:06:18+00:00

    It looks like Microsoft has identified the issue:

    Users experiencing Outlook connection issues and crashes

    EX218604, Exchange Online, Last updated: July 15, 2020 11:47 AM

    Start time: July 15, 2020 11:18 AM

    Status

    Investigating

    User impact

    Users may experience crashes or may be unable to access Exchange Online via Outlook.

    Latest message

    Title: Users experiencing Outlook connection issues and crashes User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook. Current status: We're analyzing the available data to isolate the source of the problem. Scope of impact: This issue may potentially affect any of your users attempting to use Outlook. Next update by: Wednesday, July 15, 2020, 12:30 PM (5:30 PM UTC)

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  2. Anonymous
    2020-07-15T17:04:36+00:00

    THIS WORKED! - THANKS

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  3. Anonymous
    2020-07-15T16:29:37+00:00

    I was able to fix the issue by uninstalling KB4565483 installed on 7/15/2020.

    I have the same problem.  JUst noticed it on 07/15.  Outlook worked fine on 07/14.  Can you provide the file path for KB4565483?  Program Files > etc..... 

    Any help would be great.

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