Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-16T02:57:18+00:00

    I was able to fix the issue by uninstalling KB4565483 installed on 7/15/2020.

    I have the same problem.  JUst noticed it on 07/15.  Outlook worked fine on 07/14.  Can you provide the file path for KB4565483?  Program Files > etc..... 

    Any help would be great.

     

    I was also able to fix this issue by uninstalling the update that was automatically installed last night

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  2. Anonymous
    2020-07-15T23:25:17+00:00

    There is a bug in the 7/14/2020 Outlook 365 release, Rolling back the update fixes this:

    Version 2005: June 24   Version 2005 (Build 12827.20470) <- Roll-back suggested to this version

    Version 2006: June 30  Version 2006 (Build 13001.20266)

    Version 2006: July 14  Version 2006 (Build 13001.20384) <- Error Version!

    Roll back process

    In Command Prompt:

    CD to: "\Program Files\Common Files\microsoft shared\ClickToRun"

    Then type:

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

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  3. Anonymous
    2020-07-15T22:58:02+00:00

    My laptop is not working is not even turn on can you me fix it please

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