Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-15T18:58:25+00:00

    Run This From Command Prompt:

    cd C:\Program Files\Common Files\microsoft shared\ClickToRun

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

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  2. Anonymous
    2020-07-15T18:55:07+00:00

    This worked for me (after 2 PC reinstall attempts)

    1. I tried all the steps here first: https://docs.microsoft.com/en-us/exchange/troubleshoot/outlook-crashes/crash-issues

    I created my new profile, I ran the problem tool, etc. all of it.

    And nothing

    1. Then I saw one post about going to this file and click on it. I did it but nothing happened (but regardless, I'm sharing my steps):

    C/ Program Files / Common Files / Microsoft shared / ClicToRun

    and the file is OfficeC2RClient

    1. After this, I clicked on Windows / Settings / Windows Updates / Updates history 

    and I saw the updates from today (this issue happened today after a Windows update)

    and I saw the last one KB4497165 (I have two others from today, ending in 633 and 483)

    In that same window, you'll see at the top "Uninstall updates" and I clicked there and installed the 165 one.

    Then I opened Outlook and is working just fine.

    (I also created a new profile and everything, just like the first steps that Microsoft support suggests)

    Hope this helps to someone!!

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  3. Anonymous
    2020-07-15T18:53:19+00:00

    I was able to get around it by running task manager, new task , outlook /safe.  Once it loads close it and then open as normal.  That resolved for user  I was troubleshooting.

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