Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

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Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

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  1. Anonymous
    2020-07-15T19:21:43+00:00

    The issue is being fixed from the service.  Outlook will pick up the change automatically on restart.  Please try restarting periodically until the fix is picked up, https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us.  

    If it is an option please use Outlook Web Access until the fix is available.  The Outlook Team said it may take up to four hours for the change to be picked up by Outlook.

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  2. Anonymous
    2020-07-15T18:12:53+00:00

    This worked on me 

    cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

    and then

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    It worked for me as well.

    Mika

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  3. Anonymous
    2020-07-15T18:10:29+00:00

    Had same problem starting yesterday.  Used the following as posted by another user.  Fixed the problem .  Thank you to all.  "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.12827.20470

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