Outlook opens, then immediately closes

Anonymous
2020-02-17T20:15:32+00:00

I just tried to update my dell desktop to Office 365, and now when i try to open Outlook, it immediately shuts down. clicking the outlook icon brings up https://outlook.live.com/mail/inbox but i don't want that. I want my traditional outlook. Help?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Monkey57 3,535 Reputation points
2020-07-15T17:45:38+00:00

in the "Type here to search" box on the Task Bar type > cmd   >choose run as an administrator.. paste the commands into Command Prompt box.

Hit the enter key on the keyboard after pasting each command line.

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

and then

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

UPDATE:

Do nothing, wait.   See:

https://support.microsoft.com/en-us/office/active-investigation-into-outlook-crashing-on-launch-9c59ad4b-813c-432a-afdc-f14717a4528d?ui=en-us&rs=en-us&ad=us

Microsoft is automatically propagating a fix.....  I am seeing it automatically patch some of my clients i had not fixed yet, that complained earlier..

Was this answer helpful?

70+ people found this answer helpful.
0 comments

288 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-15T18:18:30+00:00

    As others have pointed out, the rollback works.

    Click Start, type cmd to bring up a command prompt.

    Then enter 

    cd “\Program Files\Common Files\microsoft shared\ClickToRun”

    then enter

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    When the changes are completed (took my computer around 10 minutes) you should be good to go. I didn't need to reboot.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-07-15T18:06:56+00:00

    Type run in the search. Launch RUN

    Copy and paste the following line in the RUN box

    C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    This updated Office to a working version

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-07-15T17:54:40+00:00

    the current fix is to downgrade office. Run the following commands on CMD:

    cd “\Program Files\Common Files\microsoft shared\ClickToRun”

    officec2rclient.exe /update user updatetoversion=16.0.12827.20470

    Worked for me.  Thank you!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments